At Mdundo.com, we value our community of talented artists and are committed to providing you with the best possible service and support.
In line with our continuous efforts to improve our operational processes and ensure clarity in our policies, we are implementing a crucial update to our payment dispute policy. Please read the information below carefully and take note of the changes.
Payment Dispute Policy Update
Effective immediately, any content provider using Mdundo.com has a period of three (3) years to raise any royalty payment disputes. Please note that the three-year window starts from the date of the transaction.
Following this period all historical reporting older than three years shall be archived and any disputes that are older than three years will not be eligible for review.
Key Points:
Dispute Eligibility Period: Payments can only be disputed within three years from the date of issuance.
Archived Payments: Following the three-year window, all payment reporting shall be archived and any payments older than three years from the current date are final and cannot be contested.
Immediate Action Recommended: We encourage all musicians and rights holders to regularly review their payment records and promptly raise any concerns within the eligible time frame.
Action Required
Review Your Payment Record: Ensure that you regularly check your payment statements and records on Mdundo.com.
Contact Us for Assistance: Should you have any questions or require further assistance regarding your payments, our support team is here to help. Please reach out to us at artist@mdundo.com or support@mdundo.com
Why This Change?
This update aims to streamline our operations and ensure a more efficient dispute resolution process. By setting a clear timeframe for disputes, we can better manage and resolve issues promptly, ensuring fair and timely support for all our artists.
Commitment to Transparency
At Mdundo.com, we are dedicated to maintaining transparency and fairness in all our dealings with our valued musicians and rights holders. We believe this policy update will enhance our service quality and help us serve you better.
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